All articles
Return & Claim
How do I return an item?
You can easily register your return through our return portal.There, you can choose whether to exchange the item, get a refund, or receive a gift card with an extra 5% value. You also decide whether to purchase a return label from us, drop off the it
How do I make a claim on a product?
You can register your claim through our return portal by selecting "Claim" as the reason.You’ll be guided through the process and asked to upload a photo or video showing the issue – so we can assist you quickly. 👉 Start your claim here.
How long does it take to get my refund?
We process returns within 7 business days after receiving the item.After that, the refund timing depends on your payment method, the platform you used to purchase, and the condition of the returned item. Once your return is approved, it usually takes